Frequently Asked Questions
DOMESTIC SHIPPING (UAE):
Standard Shipping (3-20 Days)
Standard Shipping (7-30 Days)
At Astra, we try our best to get orders fulfilled as soon as possible. Due to the Covid-19 pandemic, all shipments are extremely delayed. Our company understands how important it is for you to receive your package, and the burden of these delays weighs heavily on us. Please be assured that we are working to get orders out to you as soon as possible.
Please note that the shipping times listed above do not include a 1-3 day processing period required to process your order following the date your order is placed.
Once your order has been picked up or dropped off at the postal service, we can not make any changes to your package. If there is an issue with your order or shipping information, we request you to reach out to our Customer Support as soon as possible or email us at email@example.com.
While we promise to try to get your package to you ASAP, holidays do create shipment delays. Please bear with us. ♡
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Apple Pay & PayPal.
(Note that an additional exchange fee may apply if your currency is other than US dollars.)
Please be aware that at the time, we do not offer any refunds, returns, or exchanges on our items. Please ensure that you are satisfied with what is in your cart before checkout. All of our items are final sale unless damaged or defective.
Please inspect your order upon reception and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We offer a full money-back guarantee for all damages reported to us within 2 days of receiving the product.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select your preferred payment method for the order - we will then ship your package out to you.
Our support team is always happy to guide you at any step! Contact us at email@example.com
No, all Astra Jewelry is made from 316L stainless steel or 18k Gold Plated & Gold Filled stainless steel. You can wear your jewelry comfortably while swimming, showering, or washing your hands.